This months Proto Restaurant Group team member focus is on Ben Loveland, waiter at The Fish Factory, Littlehampton.
Ben Loveland
We asked Ben a few questions to find out what he’s been up to in the past and what his loves and hates of the job were:
How long have you worked at The Fish Factory?
2 years now. It’s been fantastic working with customers again. I love being closer to the customers than I have been in previous jobs, its far more rewarding.
So what did you do before working for Proto Restaurant Group then?
I was the General Manager of Pizza Express in Brighton before this job, but I really didn’t like the lack of time I got to spend with customers; that role was more about organising and managing whereas here I get to be the friendly, approachable, first port of call for customers at The Fish Factory.
Is there any part of your job you aren’t keen on?
I absolutely hate it when a customer is unhappy. It’s horrible listening to a complaint about the food, the service, or anything else as we pride ourselves on the experience at The Fish Factory and we don’t want anybody to leave unsatisfied with their meal.
What would you say the best part of your job is?
Getting to know the customers. I love talking with the customers and finding out about them; all of our customers are extremely friendly and love to have a little chat with us so it’s brilliant having that level of interaction in your day to day life.
Do you prefer the regular customers or new customers?
Both, but in different ways. The regular customers are obviously more friendly, we know them and they know us, so we get to have a nice chat and a laugh with them which is great. New customers are brilliant too though; it’s really good introducing yourself and talking somebody through what we do at The Fish Factory, what menu’s we have, our specials, our recommended dishes, etc.
What is your recommended dish for us then?
The Catfish Curry, without a doubt. I’ve always loved a good curry and this is a fantastic curry. It has such a unique blend of different flavours, simply delicious.
So there you have it, thats Ben Loveland, waiter at The Fish Factory, Littlehampton. Why not come in and meet the whole team? Call us at The Fish Factory Littlehampton on 01903 715000 or at Worthing on 01903 207123 to book a table or come and see us at Food in Worthing, call us on 01903 227780 to book a table.
